Kaytlin Dawson, a senior medical assistant at ChristianaCare Primary Care at Lantana Square, received the ChristianaCare ROSE Award in November.
ROSE is the Raising Our Standard of Excellence Award, recognizing outstanding partners in nursing who help deliver exceptional, compassionate care to patients and families.
As a medical assistant, Dawson stepped up when the senior medical assistant was redeployed during a peak in the COVID-19 pandemic. Dawson made sure operations ran smoothly and supplies were ordered. She warmly welcomed patients and families to the practice. She took charge and became a leader to others.
When further redeployments took the office from six medical assistants to two, Dawson remained positive, came to work with a smile and worked extra shifts, wrote Practice Supervisor Sandy Camacho in her nomination.
Dawson mentored medical assistants who were learning the new virtual technology, supported providers with virtual visits and helped the team with IT issues. Even with a smaller medical assistant team, the practice’s providers received the same level of care and support.
Dawson’s hard work and contributions earned her a promotion to senior medical assistant.
“I’m so blessed to have had her on this team during very challenging times. She represents our values of excellence and love in action,” Camacho said.
The Professional Nurse Council at ChristianaCare selects ROSE Award recipients using an anonymous process based on nominations from patients, families and ChristianaCare caregivers. Nursing partners in caregiving — clerks, aides, assistants and care technicians – are eligible.