Commending Christiana Care Health System’s “extraordinary caregivers,” Janice E. Nevin, M.D., MPH, president and CEO, opened the 16th Annual Christiana Care Way Awards, an annual program reflecting the innovation and partnerships that are hallmarks of the health system.
“This is one of my favorite events of the year,” Dr. Nevin said. “You propel us to be exceptional today and even better tomorrow.”
She noted that the projects in the competition “come from a place of empathy. You put yourselves in another’s shoes or saw another viewpoint — and you problem-solved,” she said. “Your projects recognize that we are always looking for ways to do better in service to our community.”
‘Everyone is a winner’
“The Christiana Care Way Awards are such an inspiring event each year,” said Sharon Anderson, MS, BSN, RN, FACHE, chief population health officer and senior vice president, Quality and Patient Safety. “Just by participating, we are improving the safety and quality of care we deliver to our patients, families and the community we serve. Everyone is a winner! It is a pleasure to watch how this awards ceremony has continued for 16 years and is now part of the fabric of the organization.”
The Christiana Care Way Awards challenge physicians, nurses and other caregivers to identify opportunities for improvement, then collaborate in using the Plan-Do-Check-Act or Lean Six Sigma DMAIC models to develop and execute plans that achieve positive results.
Thirty-two winning projects selected from the 120 sets of storyboards submitted for the 2018 contest were determined by more than 130 volunteer judges from across the health system.
President’s Award team tackled ICD-10 mandate
The 2018 President’s Award went to the project Coder University – Talent Acquisition Innovations.
A mandate from the Centers for Medicare and Medicaid Services to implement International Classification of Diseases, Tenth Revision (ICD-10) in 2015 meant that the race was on for recruiting skilled or trainable coders for difficult-to-fill new positions; to stave off a predicted 50 percent reduction in productivity in the first six months after going live; and prevent a predicted permanent productivity loss, based on staffing levels at the time.
Christiana Care launched full-time, 40-hour work week training classes lasting nine months. As a result, 23 new coding associates were hired and Christiana Care succeeded in filling 95 percent of vacant positions.
Today, all coding associates are actively employed at Christiana Care and have been promoted to full-fledged coders, while several have transitioned to senior coder and are ready to be promoted to coding coordinators.
Results indicate the development of this innovative training model enabled filling the vacant coding positions and reduced contract coder expenses by 63 percent in Fiscal Year 2018 compared to Fiscal Year 2016.
Health Equity Award
Noting that tooth decay is one of the most common childhood diseases and disproportionately impacts low-income and minority children, Christiana Care Dental Administration and Outpatient Social Work collaborated with Reeds’ Refuge Center, a non-profit community serving low-income families in Wilmington, to connect children there having oral-health issues with pediatric dental care.
By mitigating social, financial and transportation barriers in collaboration with a community partner trusted by parents, 35 children received 111 dental exams/procedures in 10 months. The partnership also increased dental residents’ exposure to pediatric dental issues.
2018 Christiana Care Way Awards winners
Here’s a roundup of the 2018 Christiana CareWay Awards winners. Be sure to check out the photo gallery below to see pictures of your talented, dedicated colleagues who excelled this year, including those recognized in a new category, the We Care Award, and several extraordinary caregivers noted for “Good Catches.”
In order of presentation, 2018 Christiana Care Way Award winners not yet mentioned include:
Reducing Unit Acquired Pressure Injuries on 4E
Goals of Care in the Outpatient Setting
Resident’s Gold Award
NOPAIN – Non-Opioid Prescription Alternative Initiative
Population Health Award
Improving Colorectal Cancer Screening in Primary Care
Operational Improvement Bronze Award
Chest Pain Pathway Reduces Length of Stay in Cardiology Observation Patients
Operational Improvement Silver Award
Decrease Percent of MRI Patients Receiving Sedation for MRI
Operational Improvement Gold Award
Signing is Vital: Multidisciplinary Collaboration to Reduce Unsigned Orders
CLABSI Reduction Through Staff Engagement and Process Monitoring
Magnet New Knowledge, Innovation & Improvement Award
Virtual Reality – Chemotherapy Suite Positive Distraction
Magnet Transformational Leadership Silver Award
Improving Access to Trauma Care – Building a Level 3 Trauma Program
Magnet Transformational Leadership Gold Award
ED to Stepdown: Optimizing Patient Flow & Boarding Times
Magnet Exemplary Professional Practice Silver Award
Reducing Unit Acquired Pressure Injuries on 4E
Magnet Exemplary Professional Practice Gold Award
If UAPI and You Know It – Reducing Unit Acquired Pressure Injuries by 50 percent
Magnet Structural Empowerment Silver Award
Improving Stroke Measures in the NCCU
Magnet Structural Empowerment Gold Award
Delirium Scoring on ICU Patients
Innovative Tools Award
Better Understanding C.diff via Health Catalyst
Extraordinary People Award
Promoting a Culture of Continuous Quality Improvement
Organizational Vitality Silver Award
340B Federal Drug Discount Program
Organizational Vitality Gold Award
Ambulatory Collaboration for Improved Risk Adjustment
Exceptional Experience Silver Award
Staying in Line Decreases Time
Exceptional Experience Gold Award
Nursing Bundle for Patient Experience
Optimal Health Quality Bronze Award
Use of a Validated Tool to Improve Compassionate Extubation
Optimal Health Quality Silver Award
Reducing the Rate of Abdominal Hysterectomies Performed at Christiana Care
Optimal Health Quality Gold Award
Value-Based Care for Substance Dependent Newborns
Optimal Health Safety Bronze Award
Intervention for Suicide Prevention in the Emergency Department
Optimal Health Safety Silver Award
Reduce Spinal Fusion SSI Rate
Optimal Health Safety Gold Award
Respecting the Value of Antibiotics
Get the “SCOOP” (Supportive Care of Oncology Patients) Clinical Pathway
Best Learning Through Failure Award
Digital Medicines – Avoiding Unnecessary Heart Failure Hospitalization
Transition to a Systemwide ECG System
We CARE Awards
New in 2018, the We CARE Award introduces a category to recognize caregivers who have gone above and beyond to ensure the safety of our neighbors as:
- Committed, caring and compassionate.
- Anticipating needs of others, and taking action.
- Responsible, responsive and respectful.
- Embracing others and being empathetic.
Congratulations to We CARE Award winners Carly Wilson, homemaker, VNA; Demetria Bennefield, CNA, homemaker, VNA; Jamal Armbrister and Jeremiah Dean, Environmental Services/Escort. Their stories exemplify our Values and Behaviors in action.
Good Catch Awards
Committed reporting by the Endoscopy Suite nursing staff resulted in a systemwide safety alert regarding the significance of allergy verification and allergy bands, and safe practices to reduce the risk of patient harm associated with missing allergy bands.