ChristianaCare Named a ‘Most Wired’ Leader in Health Care Tech for 6th Consecutive Year

ChristianaCare has earned a sixth consecutive “Most Wired” designation from the College of Healthcare Information Management Executives (CHIME). This organization assesses how effectively health care organizations apply core and advanced technologies to improve health and care in their communities.

ChristianaCare was recognized with a Performance Excellence Award for Most Wired’s acute and ambulatory categories. That level is reserved only for organizations that are considered leaders in health care technology who “actively push the industry forward.”

The recognition affirms that not only has ChristianaCare implemented advanced technologies, but it leverages those technologies in innovative ways. And it also has encouraged deep adoption of these technologies across the entire health system.

HomeHealth Nurse Manager Arhonda Osborne, RN (at right) discusses software solutions with Senior IT Application Analyst Saqueb Ali.

“Throughout the COVID-19 pandemic, patients and providers have experienced the power of virtual care and the ability for data and technology to improve the health care experience,” said ChristianaCare President and CEO Janice Nevin, M.D., MPH.

Janice Nevin, M.D., MPH

“At ChristianaCare, we believe now is the moment to transform our health care system to a new model of care that doesn’t stop between appointments—it’s continuous, data-driven and technology-enabled. We’re proud to be recognized as a leader in health care innovation, as we work to achieve better health at lower costs.”

“We are driving digital into the core of our existing operations and simultaneously creating new digital product offerings,” said Randy Gaboriault, MS, MBA, chief digital and information officer at ChristianaCare.

Randy Gaboriault, MS, MBA

“The concept of the visit as the primary point of interaction between patient and doctor is obsolete. Our unique care foundation is continuous, digital and in the home, driving care with data and producing engagement actions between the visits.

“Our goal is for the care team, supported by artificial intelligence within the workflow, to determine the next best action for each patient.”

The recognition is the latest accolade that highlights ChristianaCare’s success in creating exceptional experiences for its patients and consumers through personalized, proactive communication, which enables people to use the channels that they prefer in order to easily access care.

Corporate Director of Information Services Bid Hukill (at left) discusses application processing with Clinical Analyst Kimberly Christopher, RN.

This success was recently illustrated through ChristianaCare’s integration of clinical data with its new customer relationship management (CRM) system, which enabled ChristianaCare to scale and automate outreach to patients due for important preventive health checks.

Through this effort and the new capabilities, ChristianaCare initiated patient and consumer outreach to address two common gaps in care – annual wellness checkups and breast cancer screenings. Continuous and automatic, the outreach within weeks resolved 11% of the gaps in annual wellness checkups, and 8% of the gaps in breast cancer screenings.

Information Services Team Leader Scott Miller checks one of ChristianaCare’s network servers.

“Success here stems from our commitment to continuously look for opportunities to innovate, from which we can more quickly and effectively partner with each individual on their path toward optimal health, even as we explore new ways to push the boundaries of how technology can further improve the health of our community,” said Lynne McCone, vice president of IT Application Services at ChristianaCare.

Lynne McCone

The 2021 Digital Health Most Wired program assessed the adoption, integration and impact of technologies in health care organizations at all stages of development, from early development to industry-leading.

“Digital transformation in health care has accelerated to an unprecedented level since 2020, and the next few years will bring a wave of innovation that empowers health care consumers and will astound the industry,” said CHIME President and CEO Russell P. Branzell.

“The Digital Health Most Wired program recognizes the outstanding digital leaders who have paved the way for this imminent revolution in health care.

“Their trailblazing commitment to rapid transformation has set an example for the entire industry in how to pursue a leadership vision with determination, brilliant planning and courage to overcome all challenges.”