Lashonda Ware, patient care technician with Christiana Hospital’s Labor and Delivery team, received the ChristianaCare ROSE Award in April.
The ROSE nomination came from a first-time mother who described how Ware helped her heal physically and emotionally when she and her new son needed hospitalization and care that kept them apart for two days after delivery.
ROSE is the Raising Our Standard of Excellence Award, recognizing outstanding partners in nursing who help deliver compassionate, excellent care to patients and families.
“Shonda went above and beyond in her care of me,” she wrote in her nomination. “She took the time to listen to every fear, worry, mom-guilt, and PTSD thoughts I had that resulted from the medical emergency. She constantly checked in and went out of her way to ensure I didn’t feel alone.”
Ware helped her patient process the mix of joy and fear following her son’s birth. She reminded her to be graceful and patient with herself. She spoke of her positive experience with the NICU team that was caring for the patient’s son.
“The fear and loneliness I felt disappeared while Shonda was my tech,” the patient wrote, and attributed her emotional and physical recovery two weeks postpartum to Ware’s attentive, compassionate care.
The Professional Nurse Council at ChristianaCare selects ROSE Award recipients using an anonymous process based on nominations from patients, families and all members of the ChristianaCare team. Nursing partners in caregiving — behavioral health specialists, clerks, home health aides, homemakers, medical assistants, monitor technicians, office assistants, patient care technicians, perioperative care technicians, procedural area technologists, and surgical technologists – are eligible.