Health care hero: Medical Assistant Natasha Coleman

We are shining a light on our #healthcareheroes. Meet Medical Assistant Natasha Coleman.

What inspires you to be a caregiver?

I love making a difference in people’s lives by helping and caring for patients, knowing that the work that I’ve done has impacted someone’s life in a positive way. I’m inspired by giving my patients a better outcome and helping them to feel better than when they first came into the office.

How has your typical workday changed? What work are you doing or doing differently because of COVID-19?

There’s greater emphasis in keeping a safety-first mentality and doing what’s needed to provide safe, high quality care for our patients. The majority of our patient visits are virtual now instead of in person to maintain social distancing. We have limited in-office appointments for those who need them. We are taking extra special precautions to ensure proper cleaning of all patient care areas between visits. Wearing masks and other personal protective equipment (PPE) as needed is vitally important. Staff in the office are socially distanced and we have a fewer staff in the office daily for our safety as well.

What is keeping you motivated during these uncertain times?

The relationships I’ve built with my patients over the years keep me going—knowing that they look forward to seeing and hearing from me to provide help for their needs. It’s a great feeling, gaining trusting relationships with my patients and just putting a smile on their faces, and knowing I provided them with the best care. I love feeling appreciated through their kind words and gestures. It makes me value what I do.

What advice do you have for your fellow caregivers?

Keep the faith. Know that this situation is temporary and won’t last forever. Follow all of our safety practices to ensure we are providing the best and safest care for ourselves and our patients. Take time for self-care. Do whatever it is that gives you peace and do it as often as you need to. There is no “I” in “team.” We need each other to make it through these tough times. Give support and guidance to each other as it is needed.

What advice do you have for our community?

Know that we are doing our best to take care of all your needs and keep you safe at the same time. We are available in multiple ways to assist you with your needs.

Learn more about how we are caring for you safely at christianacare.org.