Since 2012, ChristianaCare’s nationally recognized care management program Carelink CareNow has been on the forefront of ChristianaCare’s population health strategy, currently managing more than 100,000 lives and delivering better care at lower costs.
As the program takes the next step in ChristianaCare’s journey to provide optimal health and exceptional experience to everyone it serves, Carelink CareNow is changing its name to CareVio, with the tagline Linking Care. Improving Health.
The newly named CareVio is a robust information technology platform that harnesses real-time health data from all available sources. It uses a prediction analytics engine to coordinate care, identify populations most
at-risk and help prevent the need for hospitalizations and emergency department visits through preventive care and, when appropriate, home care. This novel, data-driven approach to care coordination incorporates artificial intelligence and machine learning to assist real-time delivery of services.
CareVio has more than 50 nurse care coordinators, social workers, clinical pharmacists, respiratory therapists and medical directors who connect with people by phone, video, in-person visits, secure texting and e-mail to help them manage their health care.
“CareVio has been transformational in our population health strategy to connect patients with the help they need,” said Janice E. Nevin, M.D., MPH, ChristianaCare president and CEO.
“Our focus is on delivering health, not just health care. Through this powerful combination of advanced technology and the human touch, we partner with the people we serve to help them achieve their health goals in ways that they value.”
The name CareVio combines the word “care” with the syllable “vio,” from the Latin for road or pathway. It conveys the service’s unique approach to helping people get on the right track to optimal health.
The tagline — Linking Care. Improving Health — underscores CareVio’s commitment to connect patients with the right care, at the right time, at the right place, addressing the full spectrum of health needs, including physical, social and behavioral health. This includes nonmedical needs that can impact health, such as food security, housing, education and transportation.
“The success of our care management program stems from a culture at ChristianaCare that places the patient and their family at the center of all we do,” said Sharon Anderson, MS, BSN, RN, CareVio president and ChristianaCare’s chief virtual health officer.
“CareVio partners with patients and their primary care providers and provides them with the tools, knowledge and support to help them reach their health goals,” Anderson said.
Program highlights include:
- CareVio has helped more than 58,000 members in at-risk populations to transition from the hospital after an inpatient admission or visit to the emergency department. An analysis of these patients found that 76% transitioned to a care provider, with a 34% reduction in readmission within 30 days of leaving the hospital and an estimated cost avoidance of $2.6 million.
- CareVio has received national attention for its success. In 2017, the program earned the John M. Eisenberg Patient Safety and Quality Award from the Joint Commission, a major health care accreditation group, and the National Quality Forum, which helps set standards for the industry. CareVio also received the 2017 Stand Up for Patient Safety Management Award for reducing hospital readmissions by the National Patient Safety Foundation.
- CareVio’s Community Team, a small group of doctors, pharmacists, nurse care coordinators and social workers, focuses on reducing hospital and emergency department use for people who struggle with a combination of social barriers to health and at least one poorly controlled medical diagnosis. Since January 2016, the Community Team has assisted more than 900 people, with more than 9,200 personal interventions, achieving a 35% reduction in emergency department use and a 25% reduction in hospital stays — all at an estimated savings of more than $1.1 million.