Christiana Care’s Carelink CareNow program has been honored with a 2017 Stand Up for Patient Safety Management Award for its “impressive results” in reducing readmissions.

The annual award by the National Patient Safety Foundation, newly merged with the Institute for Healthcare Improvement, lauds outstanding patient safety initiatives led or created by mid-level management. It recognizes two programs: one inpatient, and one outpatient.

To earn the outpatient award, Carelink CareNow had to demonstrate that it had improved patient safety with the involvement of all levels of staff within the health system.

Sharon Anderson, RN, BSN, MS, FACHE

“Our success with our care management and management program stems from a culture at Christiana Care in which the patient and their family is placed at the center of all we do,” said Sharon Anderson, RN, BSN,MS, FACHE, chief population health officer and senior vice president of Quality and Patient Safety. “Through this program, we partner with patients and their primary care physician and provide them with tools, knowledge and support to help them reach their health goals. This includes also ensuring that patients’ social and behavioral health needs – with their great impact on health – are being met, in addition to their medical needs.”

The Stand Up for Patient Safety program was created in 2002. As one of its award-winners, Carelink CareNow is among members who are “leading the way in innovations to improve patient safety, patient engagement and health outcomes,” said Tejal K. Gandhi, M.D., chief clinical and safety officer for the Institute for Healthcare Improvement.
“We are very pleased to recognize their work … and help inspire others,” he said.

The Carelink CareNow program also recently earned the John M. Eisenberg Patient Safety and Quality Award, the nation’s preeminent recognition for quality and safety in health care. It is presented by the Joint Commission along with the National Quality Forum.

Created in 2012, Carelink CareNow, powered by innovation and technology, serves more than 100,000 Medicare beneficiaries and other health plan members.

Carelink CareNow’s outreach includes making sure that patients are getting necessary care to prevent disease, smooth transitions after a hospitalization and helping patients to self-manage their chronic disease by focusing on symptom management, follow-up appointments and ensuring access to the proper medications.

The program integrates real-time information about hospital admissions, doctor visits, lab results – even patients’ daily vital checks that they perform at home – to coordinate their care.

The system’s predictive technology identifies at-risk patients and guides attention to their issues before they escalate.