Patient Experience Academy continues with course tailored for Medical Group

Patient Experience Academy continues with course tailored for Medical Group

Ali A. Poorani, Ph.D., associate professor and director of Hospitality Associates for Research & Training at the University of Delaware Alfred Lerner College of Business and Economics.
Ali A. Poorani, Ph.D., associate professor and director of Hospitality Associates for Research & Training at the University of Delaware Alfred Lerner College of Business and Economics.

Christiana Care Health System and the University of Delaware convened the second session of the Patient Experience Academy, a novel partnership between Christiana Care and the University’s Lerner College of Business and Economics.

The program applies the hospitality industry’s best customer service practices within the hospital setting, all in the name of providing patients, their families and visitors with the best, most comfortable experience possible, starting from the moment they first walk through the doors.

This summer’s 10-week session will be primarily attended by staff of the Christiana Care Medical Group.

The Academy was launched in 2014 and produced 40 graduates in its first session.

Shawn R. Smith, MBA, Christiana Care vice president, Patient Experience.
Shawn R. Smith, MBA, Christiana Care vice president, Patient Experience.
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