CareVio Continues to Extend Personalized Care Support Nationwide
Renewed national accreditation recognizes programs that help patients manage complex medical and social needs
ChristianaCare’s CareVio® program has expanded its ability to support patients nationwide, helping people manage complex health conditions, navigate care after a hospital stay and address everyday needs that affect their health.
Since its first national accreditation in 2020, CareVio has broadened its reach and developed new ways to connect with patients, combining personalized support from its care team with remote monitoring and tools that help identify people who may need additional help. By January 2023, CareVio had secured the nursing licensure needed to provide case management across all 50 states.
CareVio has now renewed three-year Case Management Accreditation and Population Health Program Accreditation for its high-risk pregnancy services from the National Committee for Quality Assurance (NCQA), a nonprofit organization dedicated to improving healthcare quality. CareVio has received three-year terms in each of its three reviews, beginning in 2020.
“Our continued NCQA Accreditation affirms the strength of our teams and our commitment to helping individuals and their families navigate complex medical and social needs,” said Jami Ogden, MSN, RN, director of CareVio Case Management Operations.
Personalized Help Between Visits
CareVio’s nurses, social workers, pharmacists and physician advisers work with patients and their clinicians on personalized care plans. That support can include helping patients understand medications, arrange follow-up visits after a hospital stay and connect with community resources for needs such as food and transportation.
Learn more about CareVio’s services.
The CareVio case management program supports patients with conditions such as diabetes, congestive heart failure and chronic obstructive pulmonary disease, or COPD. The high-risk pregnancy program provides individualized support during pregnancy and after delivery.
Finding New Ways to Connect
CareVio uses information from health records and other sources to identify patients who may benefit from additional support. These tools help the team focus its outreach and coordinate care around each person’s needs. The program follows NCQA standards for protecting patients’ personal health information.
A 2025 pilot program introduced bedside outreach to some eligible patients before they left the hospital. Meeting patients in person helped the team establish connections and reach them after discharge, when questions about medications, follow-up appointments and care instructions frequently arise.
Remote patient monitoring provides another way to stay connected. For participating patients, the team can track health information such as blood pressure and weight while they are at home and alert their clinician to changes that need attention.
As CareVio has expanded its services and geographic reach, participation has grown. The number of people enrolled in comprehensive case management for at least 60 days rose 165% from 2022 to 2025.
In 2025, 93% of patients enrolled in case management made progress toward their healthcare goals. Among respondents to the program’s 2025 satisfaction survey, 94% said they were satisfied with CareVio.