Don DiGiovanni has been appointed vice president of Human Resources (HR) Shared Services.
In his new role, DiGiovanni is responsible for the Shared Services Technology, Caregiver Onboarding, HR Transactions and Caregiver Service Center teams.
DiGiovanni joined ChristianaCare in 1997 as a member of the Information Technology (IT) Department. For nearly two decades he held leadership positions for teams that were critical in support of our caregivers across the organization: IT Customer Service Center, IT Access Center, PC Services, IT Facilities/Operations and IT Planners.
Immediately prior to his new role DiGiovanni was corporate director of Information Services leading the ServiceNow strategy to deploy the platform across the organization. Partnering with Human Resources, his team created the solution to support the COVID-19 employee accommodation process as well as efficiencies for the HR Caregiver Service Center during the height of the pandemic.
Additionally, DiGiovanni implemented a strategy in IT to utilize internal resources for development that realized over $155,000 in savings to the department’s fiscal year 2021 operating budget. During the last five years, he also served as process manager for the IT Incident, Change and Knowledge management processes, working closely with the IT Service Management team.
DiGiovanni has a passion for creating efficiencies that have a positive impact for our caregivers. He co-led a Lean Six Sigma Green Belt project to reduce waste through printer optimization and co-led the CipherRounds integration with ServiceNow. His accomplishments have earned him a ChristianaCare Performance Improvement Award for the IT access termination process and a ChristianaCare Focus on Excellence Award for the IT password reset process. When DiGiovanni managed the IT Customer Service Center, he was named as a distinguished mentor from the Learning Institute at Education Research Week.
He reports to Christopher Cowan, M.Ed., FABC, senior vice president, Human Resources.