For media inquiries, please contact:
|Department of External Affairs
13 Reads Way, Suite 203
New Castle, DE 19720
Members of the media who require assistance after hours, on weekends or holidays may call 302-733-1000. If necessary, the on-call staff member will be paged.
Media requests also may be expedited for interviews through the Interview Requests form.
To effectively facilitate the requests of media reporting on news and events at Christiana Care, the Department of External Affairs has established the following guidelines for reporters requesting information or interviews:
- Media must arrange all interviews and photo shoots with Christiana Care staff or patients in advance through the Department of External Affairs.
- Media representatives in External Affairs will consider media requests for patient interviews or photographs in consultation with the patient’s clinical team so as not to jeopardize the patient’s condition or delivery of care.
- To ensure confidentiality, privacy and appropriate sensitivity to patients and families, reporters, film crews, and photographers must always be accompanied by an External Affairs staff person while on any Christiana Care property. Hospital security will ask unauthorized media to leave the campus until they have contacted the External Affairs Department.
- If the media has a patient’s name and the patient is in the directory, Christiana Care will provide a one-word condition description of the patient’s medical status.
- Patients who agree to be interviewed or filmed at any hospital or facility must provide prior written consent to External Affairs.
Patient Conditions Terminology
Patient conditions will be released to the media, providing the reporter is able to identify the patient by name and the patient is in the directory. To protect patient confidentiality, Christiana Care will not release any patient information other than a one-word condition description as defined by the American Hospital Association. Patient conditions are defined as follows:
- Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
- Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
- Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
- Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.