Page 5 - Christiana Care Focus November 2018

Protecting our critical data in the cyber world
| The Christiana Care Way ByAnahi Santiago, MBA, CISM, Chief Information Security Officer
Cybersecurity is a top concern for us. Our commitment to the security of our patients’ personal health information is as important to us as our commitment to their health.
As we know from incidents that have occurred at hospitals around the country, cybersecurity threats
are very real, and criminals are aggressively targeting hospitals with ransomware — malicious software designed to shut down a hospital’s IT systems so that the criminals can demand money; and phishing — the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
We implement information security protection systems that are aligned with industry best practice, and we continuously examine our information security measures to ensure that we are at the forefront of changing security risks.
While technology and IT solutions are critically important to our defense against cyber threats, equally important is the vigilance of our caregivers — you and your teammates.
All caregivers are asked to be exceptionally cautious in opening and responding to e-mail, and to report any suspicious behavior related to our computer systems to the Customer Support Center by calling 327-EMER. Christiana Care has put tools in place to help you combat these problems. When you spot a suspicious email message, click the “PhishAlarm” button in your Outlook toolbar to report the message to Information Security.
Also, to verify if an email may be legitimate from a trusted source, use the Email Validation button on the portal in the Customer Service (IT) dropdown menu.
Suspicious computer behavior may include:
• Verysloworunresponsivecomputers.
• Filesthatyounormallycanaccessarenolongerpresentor named something different.
• Amessageisdisplayedonthecomputeraskingforpaymentor some other action on your part in order to be able to access your files.
Caregivers are advised to avoid accessing personal e-mail accounts and visting unknown websites on Christiana Care computers.
What is malware?
Malware (computer viruses which
include ransomware) can prevent users from accessing their computers or information systems.
The most common kind of malware can be included within an e-mail (as an attachment or a link). Some common examples of ways malicious actors attempt to “trick” you to “click”:
• ArequesttoupdateyourpersonalinformationfromHR,ITor from an organization of which you are a member.
• Notificationthataninvoiceisattached.
• Areceiptforpurchasedgoodsorservices.
• FedEx,UPSorUSPSdocumentsclaimingtobetrackingdelivery information.
E
links associated with malicious emails could infect your
very one of us has a responsibility to our patients, each other and to Christiana Care to be vigilant in reading and only responding to legitimate e-mail. Any files or
computer by opening them. Once your computer is infected, it can quickly spread to others. Please be cautious of unsolicited emails asking you to provide information, click on links or open attachments. Please also be cautious of phone scammers calling and asking for either financial payments or your user credentials.
Remember, we have tools in place for you to report phishing and to validate email senders. 
FOCUS • NOVEMBER 2018 3