FOR IMMEDIATE RELEASE
Hiran Ratnayake
Senior Communications Manager
Department of External Affairs
302-299-3562
HRatnayake@ChristianaCare.org


news.christianacare.org


New Technology Connecting Health and Social Service Providers Will Help Delaware’s Underserved

ChristianaCare partners with Unite Us to Launch Unite Delaware, a technology platform that connects health and social service providers to more efficiently meet the needs of individuals in the community.

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Until recently, if a doctor identified a patient’s need and made a referral for non-medical support such as assistance with housing, clothing or food, there was not an easy way to ensure the patient connected to a service and received the needed assistance.

Today, that challenge is being solved, thanks to a new technology platform that’s connecting service providers and helping the underserved in New Castle County get the support they need.

ChristianaCare has partnered with Unite Us to launch Unite Delaware, a network connecting health and social care providers in a collaborative ecosystem, using the Unite Us technology platform and community-based customer support.

“At ChristianaCare we believe in the importance of connecting with our community and taking care of those who are underserved,” said Erin Booker, vice president for community health and engagement. “Through Unite Delaware, we are impacting change together and making sure everyone in our community has access to great care.”

ChristianaCare chose Unite Us for its ability to securely send and receive referrals, improve workflows, track accurate and structured outcome data, and make informed decisions to address gaps in services.

Here’s how it works: Once a care provider identifies a person’s social need, they can instantly send a secure electronic referral to the most appropriate network partner for that specific service. From the moment the referral is accepted, partners involved in that person’s care will be informed about whether that individual received the services and what happened as a result. Unite Us onboards and trains all partners who use the platform to ensure consistency and accountability to the network.

Across multiple specialties, including primary care and behavioral health, ChristianaCare providers connect patients to community resources through the Unite Delaware network. More than a dozen community-based organizations currently use the Unite Delaware platform, and additional organizations are going through onboarding and training. Interested organizations can request to join the network at https://www.uniteus.com/join-unite-delaware/.

“We joined Unite Delaware because we believe the efficient referral process will result in saving us all time – time that can then be spent with those who need us most,” said Kim Eppehimer, executive director of Friendship House, a Delaware nonprofit that helps impoverished and homeless individuals. “When working with people who are suffering significant strife, anything we can do to ease the process of getting them services is the right thing.”

“We are excited to work closely with ChristianaCare to transform the care delivery system in Delaware,” said Taylor Justice, president of Unite Us. “In order to improve public health and provide access to quality care for everyone, there needs to be digital infrastructure in place, supported by excellent customer support, rooted in communities. The Unite Us team is committed to ensuring that Unite Delaware becomes a model for other states across the country.”

About ChristianaCare
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. Learn how ChristianaCare delivers greater quality and value at https://christianacare.org.

About Unite Us:
Unite Us is a technology company that builds coordinated care networks of health and human service providers. With Unite Us, providers across sectors can send and receive secure referrals, track every person’s total health journey, and report on tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. Unite Us’ dedicated team builds authentic, lasting partnerships to ensure their networks have a solid foundation, launch successfully, and continue to grow and thrive. This social infrastructure helps communities transform their ability to work together and measure impact at scale. Follow Unite Us on
LinkedIn, Facebook, Instagram, and Twitter.

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