Megan McGuriman
Communications Manager
Department of External Affairs
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ChristianaCare Earns Prestigious American Hospital Association Award for Equity of Care

The American Hospital Association’s Institute for Diversity and Health Equity named ChristianaCare a 2021 Carolyn Boone Lewis Equity of Care Award honoree.

The Carolyn Boone Lewis Equity of Care Award is an annual recognition of outstanding efforts among hospitals and health care systems to advance equity of care to all patients and to spread lessons learned and progress toward diversity, inclusion, and health equity. Lewis was the first African American and first hospital trustee to chair the AHA Board.

“At ChristianaCare, we are committed to improving health for everyone—in all of the communities we serve,” said Bettina Tweardy Riveros, chief health equity officer at ChristianaCare. “This commitment is driven by our values of love and excellence and reinforced by a clear focus on addressing and reducing the impacts of social barriers to health in vulnerable populations.”

ChristianaCare was recognized for making health equity a system priority. For example, caregivers routinely screen patients to identify social needs and then connect those patients with services necessary to achieve optimal health. ChristianaCare has embedded community health workers into its primary care, women’s health, school-based health centers, emergency departments and healthy lifestyle/food security programs to provide wrap-around services and connections to care and resources for at-risk patients who are Medicaid eligible or uninsured.

During the height of the COVID-19 pandemic, ChristianaCare partnered with trusted community organizations, including Kingswood Community Center and the Latin American Community Center in Wilmington, to make COVID-19 testing and care accessible in underserved neighborhoods. These partnerships placed services in frequently visited and visible organizations to increase responsiveness in a culturally and linguistically appropriate format.  Each site was staffed and operated with bilingual staff and video remote interpretation for telehealth visits. ChristianaCare’s Language Interpreter Network supports care with medical interpreters in 21 languages.

“ChristianaCare strives to infuse cultural responsiveness into all aspects of care,” said Jacqueline Ortiz, M.Phil, director of Health Equity and Cultural Competence at ChristianaCare. “To implement best practices, we need to understand how factors like race, ethnicity, language, sexual orientation and gender identity/expression, disabilities and social needs all impact every patient’s ability to thrive.”



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About ChristianaCare

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,430 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute.

ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.