Hiran Ratnayake
Senior Communications Manager
Department of External Affairs
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ChristianaCare Addresses Blackbaud Data Security Incident

ChristianaCare announced today that it is mailing letters to some of its patients advising them of a data security incident that occurred at one of its vendors, Blackbaud, Inc. (“Blackbaud”).

Blackbaud is a vendor that provides ChristianaCare and many other non-profit organizations with data solution services related to donors and fundraising activities.

On July 16, 2020, Blackbaud informed ChristianaCare it had discovered that an unauthorized individual had gained access to Blackbaud’s systems between February 7, 2020 and May 20, 2020. Blackbaud advised that the unauthorized individual may have acquired backup copies of databases used by its customers, including a backup of a database ChristianaCare uses for fundraising activities. Based on ChristianaCare’s investigation, ChristianaCare has reason to believe the database may have contained some patient information, including names, dates of birth, mailing addresses, email addresses, phone numbers, gift amounts, and/or last visit date.

Importantly, no information about Social Security numbers, financial account, or credit card information was involved. This incident did not affect access to ChristianaCare’s medical systems or electronic health records. The incident occurred on Blackbaud’s server and did not impact any ChristianaCare systems.  To help prevent something like this from happening again, ChristianaCare is examining how it stores information within Blackbaud and re-evaluating its security safeguards.

Though we are not aware of any misuse of the information involved in the incident, ChristianaCare recommends as a best practice that patients always review the statements they receive from healthcare providers and contact the provider that issued the statement immediately if the statement contains services that they did not receive or transactions that they do not recognize.

ChristianaCare has established a dedicated call center to answer any questions about this incident at 1-877-461-2590, available Monday through Friday from 9 a.m. to 6:30 p.m. Eastern Time, excluding major U.S. holidays.


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About ChristianaCare

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,430 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute.

ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.