Delaware 211 Connects Our Community to Social Services

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Erin Booker, LPC

In collaboration with United Way of Delaware and ChristianaCare, Delaware 211 is now part of Unite Delaware, to offer Delawareans a more robust suite of community-based social service providers statewide.

Through Unite Delaware, once a care provider identifies a person’s social service needs, the care provider sends a secure electronic referral to the most appropriate social service provider in the Unite Delaware network.

“Delaware 211 is a staple across the entire state for connecting people who have social needs with a wide range of social service providers,” said Erin Booker, LPC, vice president of Behavioral Health and Social Care Integration at ChristianaCare.

In addition, once a referral is accepted on the Unite Delaware platform, partners involved in that person’s care will be informed about whether an individual received the services, and what happened as a result.

More than 140 community-based organizations are currently registered on the Unite Delaware platform.

“This partnership allows us to support our neighbors in a more robust way as we now connect even more community organizations statewide through this innovative platform that helps to ensure people’s needs are met.”

If a person’s needs cannot be met by one of Unite Delaware’s existing partners, the care provider can now share the person’s needs directly with Delaware 211. A Delaware 211 resource specialist will then connect that person to the appropriate local social service provider.

About Delaware 211

Delawareans in need may dial 2-1-1 Monday through Friday, 8 a.m. to 9 p.m., or 1-800-560-3372, or text their zip code to 898-211.

About United Way of Delaware

Visit www.uwde.org, follow United Way of Delaware on Facebook and Twitter @UnitedWayDE, or call 302-573-3717.

Delaware 211, a United Way of Delaware service, provides free, confidential direct referrals to a wide range of social service providers statewide.

In addition to referrals for such services as food, clothing, shelter and more, Delaware 211 can connect Delawareans in need with Help Me Grow Delaware, which links new parents to a wide range of childcare solutions, and $tand By Me®, which connects Delawareans with free financial coaching services.

“United Way of Delaware, which provides the Delaware 211 service, appreciates the partnership with ChristianaCare to provide access to an expanded list of community-based service providers,” said Dan Cruce, chief operating officer, United Way of Delaware.

“With Delaware 211 partnering with the Unite Delaware initiative, we can connect more Delawareans to the care and social service resources they need.

“Through a data-driven approach that is a vital part of this partnership, we will collaborate with ChristianaCare to better address the social determinants of health through advocacy, innovation and collaboration.”

ChristianaCare partnered with Unite Us to launch Unite Delaware in 2019 as a way to connect health and social care providers in a collaborative ecosystem. Since its launch, nearly 500 Delawareans have been connected to critical social services for over 1,400 identified needs.

Editor’s Note: Despite the similarity in names, “Unite Delaware” and “Unite Us” are not part of United Way of Delaware.

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