As we serve our community, guided by our values of excellence and love, ChristianaCare is committed to protecting the security and privacy of our patients. Regrettably, we recently learned of an incident that occurred at one of our vendors, Blackbaud, Inc. (“Blackbaud”), and involved some ChristianaCare data.
Blackbaud is a vendor that provides ChristianaCare and many other non-profit organizations with data solution services related to donors and fundraising activities. On July 16, 2020, Blackbaud informed us it had discovered that an unauthorized individual had gained access to Blackbaud’s systems between February 7, 2020 and May 20, 2020. Blackbaud advised us that the unauthorized individual may have acquired backup copies of databases used by its customers, including a backup of a database ChristianaCare uses for fundraising activities.
Based on our investigation, we have reason to believe that the database may have contained some patient information, including names, dates of birth, mailing addresses, email addresses, phone numbers, gift amounts, and/or last visit date.
Importantly, no information about Social Security numbers, financial account or credit card information was involved. This incident did not affect access to ChristianaCare’s medical systems or electronic health records. The incident occurred on Blackbaud’s server and did not impact any ChristianaCare systems. To help prevent something like this from happening again, ChristianaCare is examining how our information is stored within Blackbaud and re-evaluating its security safeguards.
Though we are not aware of any misuse of the information involved in the incident, ChristianaCare recommends as a best practice that patients always review the statements they receive from healthcare providers and contact the provider that issued the statement immediately if the statement contains services that they did not receive or transactions that they do not recognize.
We mailed letters regarding the incident to those whose information was contained in the Blackbaud database on September 14, 2020. Also, we established a dedicated call center to answer any questions about this incident at 1-877-461-2590, available Monday through Friday from 9 a.m. to 6:30 p.m. Eastern Time, excluding major U.S. holidays.
Our donors and supporters are key partners in our work to make a positive impact on the health of everyone in the communities we serve. We sincerely regret any concern or inconvenience this incident may cause.