Pamela Boyd, MSN, RN, CNOR, nurse manager of Christiana Hospital’s medical unit 6E, received the DAISY Award for Extraordinary Nurses for May 2018.

Christiana Care DAISY Award recipients are nurses recognized for meeting and exceeding the needs and expectations of patients and families by displaying exceptional clinical skills, compassion, respect and partnership. The DAISY nomination from a patient’s daughter describes how Pamela Boyd showed “compassion beyond expectation” while helping her family through a difficult situation that arose while taking her 87 year-old father to a long-term care facility.

The daughter and son-in-law were waiting at the long-term care facility when they received a call from Boyd asking them to come to the 6E unit. The patient, who suffered from dementia, Parkinson’s disease and other health issues, had become agitated and confused when his transportation was late. They arrived at the hospital to find him extremely upset and unable to travel due to his state of mind, but with Boyd at his side speaking kindly and calmly to defuse his distress.

Boyd also took care of the family. She explained dementia and what was going on. She helped address their worries and talked through a new transportation plan that had the family driving to the long-term care facility with Boyd riding along. They were apprehensive, but Boyd’s positive attitude and assurance convinced them to make the trip.

When they arrived at the facility, Boyd spoke with the admitting team, helped her patient to his room and into bed. When the nurses from the facility took over, Boyd left them all with a hug and reassuring words.
Established in 1999, the family of J. Patrick Barnes created the DAISY (Diseases Attacking the Immune System) Award to honor his memory with a tribute to the skillful and compassionate care he received from his nurses during his hospitalization. Today, more than 2,500 health care facilities in every state and 15 countries honor nurses with the DAISY Award.

The Professional Nurse Council at Christiana Care selects DAISY Award recipients using a blind selection process based on nominations from patients, families and all members of the Christiana Care team. All nurses — inpatient, outpatient and VNA — are eligible.